Preguntas frecuentes

**Please note that due to the size of our products they are difficult to deliver, due to this it can result in some minor scuffs to the underside of your boat - nothing more than what would happen during first use. If you wish to avoid this, then please feel free to contact us about collecting the item.**

What is the difference between a canoe and a kayak?

The main differences are:

Normally, a canoe is paddled with a single-bladed paddle. The boat is usually ‘open’ to the elements (although you can get 'closed' cockpit canoes), and the paddler usually paddles in a kneeling or sitting position.

In a Sit In kayak, the paddler is seated inside a cockpit and usually uses a double bladed paddle to manoeuvre. Kayaks also give the option to use a spray deck, which stops water entering the cockpit

In a Sit on Top kayak, the same is true, but the paddler is usually sat on top of the kayak, more open to the elements and uses a backrest

Can we visit your store to view the boats?

Yes, please feel free to come down to our store and ask a member of staff about the product you require. We are happy to help with any questions you may have. and for those questions you might think of later on, please feel free to contact us via our contact details below.

We understand that choosing the correct kayak/canoe can be tricky, so please give us a call with any questions, and we will be happy to help. We are open 08:30 am-5:30 pm Mon-Fri and during these hours there will be a member of staff on hand to help you.

Please be aware that Victory Adventure Training Ltd is shut over bank holidays, and at Christmas, exact dates will be posted online and on our website and on the front of our shop. We will still be taking orders during this period, but these brakes allow our staff to be on the best form to provide you with excellent service.

Do your products come with a warranty?

All of our products have a manufacturing warranty. The duration of the warranty is dependent on the length offered by the manufacturer. The minimum length of any warranty is six (6) months.

I have a question about repairs / a spare part. Can you help?

We have good stocks of all spare parts and can advise on any repairs you may need to perform. Please get in touch if the need should arise.

Why do you need my phone number when ordering?

We ask customers for their phone number as it is required by our couriers when we're shipping large items such as kayaks, canoes, or paddles. All contact telephone numbers are only used for delivery purposes and are destroyed after use. Failure to provide a contact telephone number at the time of purchase may result in delivery delays

When will I receive my order?

We aim to get your order shipped out on the same day if your purchase is completed before 10am, if not, it will be the following day. We pay for a 24-hour delivery service, but due to the large size of some of our boats, there is a chance of delay. This can also depend on your location and other external factors such as bad weather, bank holidays, and high demand periods like Christmas. For this reason, we would always recommend allowing 3-5 days for your item to arrive before contacting us, but if you haven't received your item within this time frame, please get in touch with us. Please note that deliveries of boats can take place up until 6 pm on weekdays only. For more information, visit our 'Delivery & Charges section on our website.

What about smaller items?

Smaller items are usually dispatched the same day. All Royal Mail and Parcelforce parcels will come in your normal post, and FedEx delivers on weekdays only up until 6 pm.

Can I track my delivery?

Your order will be updated with tracking information as soon as we dispatch and have the relevant information. Unfortunately, we can not offer tracking on larger items such as boats.

The boat I've received looks different from what I ordered?

Please bear in mind that our boats are handmade, and due to the manufacturing process, the colour splits and patterns can vary from the pictures shown as all are unique.

My question isn't answered here

If you require any more information, please call us on 07539900442, or alternatively, you can email us at Info@VictoryAT.co.uk