Delivery & Charges

Delivery & Charges
Please note that at present we are unable to deliver our 3-man and 4-man canoes, these are available for collection ONLY from our warehouse in Clay Cross, Derbyshire, S45 9NU

Please note that due to the size of our kayaks and canoes they are difficult to deliver, due to this it can result in some minor scuffs to the underside of your boat - nothing more than what would happen during first use. If you wish to avoid this then please feel free to contact us about collecting the item.

All orders are shipped with ROYAL MAIL 1st CLASS, DPD, FEDEX NEXT DAY or THE PALLET NETWORK Next day deliveries depending on the size and weight of the order. Orders under £50 incur a shipping cost of £4.50. All orders over £50 are sent FREE of Charge unless surcharges apply (SEE BELOW FOR FULL DETAILS)

ORDER PROCESSING:
Please allow up to 1 working day to process your order. Expect an email up to 48 hrs after ordering to let you know your order is on the way!

STORE PICKUP - Victory Adventure Training Ltd, Gosport, Hampshire, PO13 8DH
Orders can be picked up daily, from 09:00. An email or SMS will be sent when your order is ready for pickup.

LOCAL DELIVERY
During checkout, enter your address and choose the ship option. Click the "continue to
shipping" button. Local delivery is available for addresses within Gosport. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

Orders placed before 10am during store hours Monday - Friday (08:30 - 17:30) will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open. When your order is ready for delivery, you will receive an email with real-time tracking information.

FLAT RATE SHIPPING
Orders are generally shipped within 2 working days. Flat rate shipping fee of [fee] applies to orders shipping to [locations outside local region]. Optional: We do not ship outside of the United Kingdom at this time.

DOMESTIC SHIPPING RATES AND ESTIMATES:
Shipping charges for your order will be calculated and displayed at checkout.

Free shipping for orders over £50

Shipping Options

Next Day Delivery: £10.99

1-3 Business Days: £9.99

Standard Delivery (3 to 5 Days) £3.99

INTERNATIONAL SHIPPING:
At this time, we do not ship outside of the United Kingdom, as we progress as a business we will look to expand our options for customers from outside the UK.

Shipping charges for your order will be calculated and displayed at checkout.

Free shipping for international orders over £75.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Victory Adventure Training Ltd is not responsible for these charges if they are applied and are your responsibility as the customer.

REFUNDS, RETURNS AND EXCHANGES
We accept returns up to 14 days after delivery, if the item is unused and in its original
condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at enquirers@victoryat.co.uk with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

When will I receive my order?

Accessories:
For boxed and smaller items such as paddleboards and all accessories we aim to get your order shipped out on the same day if your purchase is completed before 11am, if not it will be the following day. Please ensure you include your email and your mobile phone number with all orders to make sure you receive your tracking number and delivery updates directly from our couriers. Deliveries are for weekdays only.

Please note that deliveries outside the mainland UK or in harder to reach areas such as the Scottish Highlands, Northern Ireland and Channel Islands can take anything up to 5 days depending on where you are. Sometimes possibly longer and may be subject to a surcharge. If a surcharge is required for your delivery address, it will get added to your basket before you complete the order and process a payment so please ensure you are happy with it before checking out.

If you are not around, our carrier will leave a calling card if possible and attempt delivery the next day. Arrangements can possibly be made under special circumstances in regards to you being out, however in giving authorization to the courier to leave a parcel it is the same as signing for receipt of the goods in good condition, we will be unable to compensate or arrange an exchange of goods for any items damaged in transit should authorization be given to leave the goods. Please call us for more information.

There are chances of some delays. This can also depend on your location and other external factors such as bad weather, bank holidays and high demand periods like Christmas. For this reason, we would always recommend allowing 3-5 days for your item to arrive before contacting us but if you have not received your item within this time frame please get in touch with us.

If you have not received your order within a reasonable amount of time we would advise that you check your online tracking for further information. If you have any further issues, please contact us.

For unwanted items you will be responsible for the return’s postage. We recommend using a tracked service as the goods will be your responsibility until the reach us.

Surcharges: Unfortunately we currently are unable to offer shipping of Kayaks or Paddles to Northern Ireland but we are able to ship accessories. All other surcharges will be added to your basket before you complete the order and pay so please ensure you are happy with the surcharge before processing the order. Surcharges are calculated on the volume of goods and address of the delivery. If you would like an estimate prior to purchase then please call our office on 0759900442 or put the items in your basket, add your address and the shipping will get calculated before you proceed to payment. 

Kayaks and Canoes:
**Please note that at present we are unable to deliver our 3-man and 4-man canoes, these are available for collection ONLY from our warehouse in Clay Cross, Derbyshire, S45 9NU**

We have 1 collection a week from our large item couriers, DX Freight 2 Man delivery service. These are on a Tuesday.  Our couriers require a contact telephone number, preferably a mobile, and an email address with each order so it is vital this is provided at checkout by all our customers to reduce any delays with delivery.

DX deliver on a 48hr delivery service from the collection date. You will be notified from our couriers directly once your order has been collected by them. Some outer areas, such as the Highlands will be 3 - 5 days longer. Sometimes this may be more and is subject to a surcharge. If a surcharge is required for your delivery address, it will get added to your basket before you complete the order and process a payment so please ensure you are happy with it before checking out. 

DX Freight have 4 touch points with the customer before delivery to reduce the chance of missed deliveries.

1 – confirmation email on collection and the customer can choose one of 4 other days if the delivery day is not convenient

2 – the day before delivery they get a 2hr delivery window

3 – on the day of delivery you will receive confirmation of the 2hr window and also a link to the GPS tracking of our crew

4 – 30 minutes before delivery we call them to say we are close by.

Please note that someone does need to be at the property to sign for the goods. DX Freight have all of those touch points to make sure you are fully aware of when to expect the goods so the delivery is successful. Deliveries of kayaks will occur weekdays only.

Our couriers use a one-man delivery service, so please be aware that for kayaks the delivery drivers may require some additional assistance from the recipient. This could include helping the driver to get the item out of the delivery vehicle and onto your property.

Please be advised that we are unable to cover consequential losses for late, delayed or damaged shipments.

For unwanted items there will be a charge for our couriers to collect the item from you. This will depend on the size of the kayak and your location. Please note that you are more than welcome to bring the kayak back to us to avoid this.

Where do you deliver?

Unfortunately, we are only able to deliver to the UK mainland currently. For out of areas such as Offshore Scottish Islands, Northern Ireland and Republic of Ireland, please call us on 01246 866 800 or alternatively you can email us at info@victoryAT.co.uk with your full address, name and telephone number and we can get a quote for you. 

Can I track my delivery?

Your order will be updated with tracking information as soon as we dispatch and have the relevant information. For kayaks & canoes, on the day of delivery you will receive confirmation of the 2hr delivery window and also a link to the GPS tracking of our crew. 
Can I return an item?

Please see our 'Returns & Exchange' section for more information on returns

Do I have to pay any surcharges?

Orders under £50 incur a delivery charge of £4.95
Orders over £50 incur no delivery charge unless you are in a surchargable location, please contact us on 07539900442 or drop an e-mail to info@victoryAT.co.uk BEFORE placing an order so we can discuss shipping costs. 
All surcharges will be added to your basket before you complete the order and pay so please ensure you are happy with the surcharge before processing the order. Surcharges are calculated on the volume of goods and address of the delivery.
If you would like an estimate prior to purchase then please call our office on 07539900442 or put the items in your basket, add your address and the shipping will get calculated before you proceed to payment. 

My question isn't answered here

If you require any more information, please call us on 07539900442 or alternatively you can email us at info@victoryAT.co.uk